Shipping Policy

OVERVIEW

This website is operated under the brand name Aurochs Middle East, legally registered under the licensed trade name H&C Enterprise, in the United Arab Emirates (“UAE”). Throughout this website, the terms “we”, “us”, “our”, and “Aurochs Middle East” refer to H&C Enterprise, a UAE-licensed business entity.

By accessing, browsing, or using this website, including purchasing any products or services, you agree to be bound by these Terms & Conditions (“Terms”), together with any policies referenced herein, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

These Terms govern your access to and use of our website and services in compliance with applicable UAE laws and regulations, including but not limited to Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means.

If you do not agree to these Terms, you must immediately discontinue use of this website and services.

SECTION 1 – LEGAL ELIGIBILITY & USER REPRESENTATIONS

By using this website, you confirm that:

  • You are at least 18 years of age or accessing under legal guardian supervision.

  • You have full legal capacity to enter into binding contracts under UAE law.

  • You shall not use the website or services for any unlawful, fraudulent, or unauthorized purpose.

  • You shall comply with all applicable local, federal, and international laws and regulations.

Any breach may result in immediate termination of access, cancellation of orders, and possible legal action.

SECTION 2 – ONLINE SERVICES & PLATFORM OPERATION

Our online store is powered by WooCommerce, integrated into our official website platform. All online transactions, payments, communications, and order processing are conducted through secured systems in accordance with UAE electronic commerce regulations.

We reserve the right to suspend, restrict, or terminate access to any user at our sole discretion for violation of these Terms or applicable laws.

SECTION 3 – PRODUCTS, PRICING & AVAILABILITY

  • All product descriptions, specifications, images, and prices are provided in good faith and for informational purposes only.

  • Prices are displayed in UAE Dirhams (AED) unless otherwise stated and may be changed without prior notice.

  • Product availability is subject to stock levels and confirmation of order acceptance.

  • We reserve the right to limit quantities, refuse orders, or cancel transactions in cases of suspected fraud, abuse, or pricing errors.

SECTION 4 – ORDER ACCEPTANCE & PAYMENT TERMS

  • Placing an order constitutes an offer to purchase, which shall only be deemed accepted once payment is received and confirmed.

  • We reserve the right to reject or cancel orders due to pricing errors, stock limitations, suspected fraud, or regulatory compliance reasons.

  • All payments are processed using secure encrypted gateways in compliance with UAE payment regulations.

SECTION 5 – SHIPPING, DELIVERY & TITLE TRANSFER

  • Delivery timelines are estimates and may vary due to logistics, customs clearance, force majeure events, or external conditions.

  • Ownership and risk of products transfer to the customer upon delivery.

  • Customers must inspect deliveries immediately and report any discrepancies within 48 hours.

SECTION 6 – RETURNS, REFUNDS & CONSUMER RIGHTS

Returns and refunds shall strictly comply with:

  • UAE Consumer Protection Law (Federal Law No. 15 of 2020)

  • Cabinet Resolution No. 66 of 2023

Customers have the right to:

  • Request returns, replacements, or refunds for defective, damaged, or incorrectly supplied products, subject to our published Return Policy.

  • Refunds will be processed using the original payment method within a reasonable timeframe.

Certain products may be non-returnable due to hygiene, safety, customization, or regulatory restrictions.

SECTION 7 – PERSONAL DATA & PRIVACY COMPLIANCE

Your personal data is collected, processed, and stored in accordance with:

UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL).

We implement appropriate technical and organizational safeguards to ensure data confidentiality, integrity, and security.

For full details, refer to our Privacy Policy.

SECTION 8 – INTELLECTUAL PROPERTY RIGHTS

All website content including:

  • Text

  • Graphics

  • Logos

  • Images

  • Software

  • Trademarks

are the exclusive property of Aurochs Middle East / H&C Enterprise and protected under UAE intellectual property laws.

Unauthorized copying, reproduction, resale, or commercial exploitation is strictly prohibited.

SECTION 9 – THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party platforms. We are not responsible for their content, policies, or transactions. Any engagement with third-party services is at your own risk.

SECTION 10 – LIMITATION OF LIABILITY

To the maximum extent permitted by UAE law:

We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

  • Website use

  • Service interruptions

  • Delayed deliveries

  • Product misuse

  • Data breaches beyond reasonable control

Our total liability shall not exceed the value of the product purchased.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Aurochs Middle East / H&C Enterprise from any claims, losses, damages, costs, or legal fees arising from:

  • Violation of these Terms

  • Breach of UAE law

  • Misuse of our services

SECTION 12 – TERMINATION

We reserve the right to suspend or terminate services without notice if we reasonably believe that:

  • There is misuse of services

  • Fraudulent activity exists

  • Legal violations are detected

SECTION 13 – FORCE MAJEURE

We shall not be held liable for any delay or failure caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • War

  • Pandemics

  • Logistics disruptions

  • Internet or system failures

SECTION 14 – GOVERNING LAW & JURISDICTION

These Terms shall be governed and interpreted exclusively in accordance with the laws of the United Arab Emirates.

Any disputes shall fall under the exclusive jurisdiction of UAE courts.

SECTION 15 – CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued usage constitutes acceptance.

SECTION 16 – CONTACT INFORMATION

For any inquiries, complaints, or legal notices:

Email: support@myaurochs.ae
Business Entity: H&C Enterprise
Brand: Aurochs Middle East
Registered in: United Arab Emirates